Volume 1, Issue 1 (March 2022)
IJER 2022, 1(1): 76-89 |
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Pakzad A, Shams Esfandabad H. (2022). Investigating the Relationship Between Social Intelligence and Employees’ Job Satisfaction with Taxpayers’ (Customers’) Satisfaction in the Tehran Tax Administration. IJER. 1(1), 76-89. doi:10.52547/ijer.1.1.76
URL: http://ijer.hormozgan.ac.ir/article-1-584-en.html
URL: http://ijer.hormozgan.ac.ir/article-1-584-en.html
1- MA in Clinical Psychology, Islamic Azad University, Saveh Branch, Arak, Iran
2- Associate Professor, Department of Psychology, Faculty of Social Sciences, Imam Khomeini International University, Qazvin, Iran ,shamsesf@gmail.com
2- Associate Professor, Department of Psychology, Faculty of Social Sciences, Imam Khomeini International University, Qazvin, Iran ,
Abstract: (5 Views)
The present study was designed and conducted with the aim of investigating the relationship between employees’ social intelligence and job satisfaction with taxpayers’ (customers’) satisfaction in the Tehran Tax Administration. For this purpose, all taxpayers as well as employees of the Tehran Tax Administration were considered as the statistical population and were examined. In terms of methodology, this research is a descriptive study of the correlational type. In terms of purpose, it is applied research, and with respect to data collection, it is a survey study. In this study, three questionnaires were used: a Social Intelligence Questionnaire, a Job Satisfaction Questionnaire, and a Customer Satisfaction Questionnaire, all designed based on the Likert scale. These were distributed among 120 taxpayers and 100 employees of the Tehran Tax Administration in 2018 as the statistical sample. The Social Intelligence Questionnaire consisted of 18 items, the Job Satisfaction Questionnaire included 19 items, and the Customer Satisfaction Questionnaire contained 27 items. The final findings were analyzed using SPSS software, indicating a significant relationship between social intelligence and its dimensions, as well as a significant relationship between job satisfaction and its dimensions, with taxpayers’ satisfaction in Tehran. The calculated coefficient of determination showed that employees’ social intelligence has a greater impact on taxpayers’ satisfaction than their job satisfaction.
Type of Study: Original |
Subject:
Educational Studies
Received: 2026/06/4 | Accepted: 2022/01/2 | Published: 2022/01/2
Received: 2026/06/4 | Accepted: 2022/01/2 | Published: 2022/01/2
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